HOSTARON LTD is committed to protecting your privacy and ensuring compliance with the UK Data Protection Act 2018 and the UK GDPR. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services.
1. Data We Collect
- Account Information: Name, email address, contact details, payment information.
- Usage Data: IP address, browser type, pages visited, server logs.
- Domain & Hosting Data: Domain registration details, hosting configuration, and service usage.
- Support Interactions: Emails, tickets, chat transcripts for customer support purposes.
2. How We Use Your Data
- To provide and manage your hosting services, domains, and associated products.
- To process payments and billing information.
- To communicate important updates, notices, or promotions (where consented).
- To monitor service performance, security, and prevent abuse.
- To comply with legal obligations under UK law.
3. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Performance of a contract (e.g., providing hosting services).
- Compliance with legal obligations.
- Legitimate interests (e.g., preventing fraud, maintaining service security).
- Consent (where explicitly obtained, e.g., marketing communications).
4. Data Sharing
We do not sell or rent your personal data. We may share data with:
- Third-party service providers (e.g., payment processors, domain registries) necessary to provide our services.
- Legal authorities if required by law or to protect our rights.
5. Cookies & Tracking
We use cookies and similar technologies to improve website functionality, analyse traffic, and enhance your user experience. You may manage your cookie preferences through your browser settings.
6. Data Security
- We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss.
- Access to personal data is restricted to authorised personnel only.
7. Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements. Account deletion or termination will result in data being securely removed, unless retention is required by law.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Access and obtain a copy of your data.
- Request correction of inaccurate data.
- Request deletion of your data, subject to legal obligations.
- Restrict or object to processing.
- Withdraw consent at any time for marketing communications.
- Data portability for certain account information.
9. Third-Party Links
Our website and services may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
10. Children’s Privacy
Our services are not directed at individuals under 18 years old. We do not knowingly collect personal data from children. If we discover such data, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any material changes will be communicated via our website or email. Continued use of services indicates acceptance of updated terms.
12. Contact Information
HOSTARON LTD
128 City Road, London, United Kingdom, EC1V 2NX
Email: support@hostaron.com
Support: Contact Here